1. These terms and conditions shall govern your use of our services
1.1 By using our services, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of the terms and conditions, you must not sign the agreement or use our services
1.2 If you decide to use our services, we will ask you to expressly agree to these terms and conditions
1.3 You must be at least 18 years of age to sign the contract on behalf of yourself or any other person using our services or agreeing to this terms and conditions you warrant and represent to us that you are at least 18 years of age.
2. For the acceptable use of our services, YOU MUST NOT
2.1 Use our name in any way or take any action that causes, or may cause damages to the services we provide .
2.2 Use our name or services in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal and harmful purpose or activity.
2.3 Using false information to register while looking to use our services is not acceptable. You must ensure that all the information you supply to us while registering to use our services are true, accurate, current, complete and non-misleading.
3. Events Services
3.1 When requesting our service, a detailed telephone consultation or face to face (Zoom) meeting is mandatory. It assists in determining the number of guests that will be in attendance at the event and the number of staff that will be sufficient enough to fulfil a successful and smooth event.
3.2 If an agreement can’t be reached, Iceman Services hold the right to refuse working at the event to protect his reputation and name.
3.3 Our staff will arrive at each venue wearing our standard uniform Black on Black or Black and White Shirt unless stated otherwise.
3.4 Our staff arrives at least 15 mins before their start time to get ready for work, however, during this time they have the right to decline any job offer to them before their start time.
3.5 Our staff are not responsible for handling, giving or collecting money or fee from the client or their guests.
3.6 Our staff are allowed monetary gifts from the client or its guests as long as it’s not in exchange of a service that violate our code of conducts. All gifts must be declared and shared when appropriate by all the staff on duty.
3.7 Our staff must have a break for every event that last over 4 hours according to the law between 15-30 mins at least.
3.8 Our staff are sent out to functions based on our clients’ requirement and this need to be adhered to, meaning our event staff will NOT be cleaning the venue before or after the event, washing crockeries, mopping or sweeping the floor.
3.9 Our staff will help with set ups and clearing down with minimal lifting involved.
3.10 Our staff during event will clear up all crockeries as time permits and will always use initiative to ensure the venue is safe at all times (Clearing broken glasses and put up a wet sign on the floor while tidying up).
3.11 Our staff have the right to ask (if in doubt about any specific task they have been set) for clarification from the booking manager / Staff Supervisor or Team Leader, as either one of the mentioned are usually onsite at every event.
3.12 Our staff have the right to decline a task that is not related to their duties e.g. Cleaning. Please be advised that we do have cleaners that can do that service should it be required.
3.13 For cleaning service please refer it to your booking manager.
4. Further to 3.7 point regarding clearing up procedures, when feasible and our staff are not required to do other activities, in order to ensure the smooth running of the event, after serving food and drinks or attending to the demanding needs of guests, our staff will continuously clear plates, cutlery, drink bottles etc. off tables and other designated areas whilst on a shift.
5. Our staff are hard workers and respectful and should be treated as such
5.1 We do not condone any verbal or physical aggression by the client or the guests to our staff.
5.2 If in any case that one or more of our staff are subject to any type of threatening behaviour, aggression or violence, the floor manager/supervisor/team leader has the right based on the circumstances to stop and send the staff home to ensure his/her safety (with full pay).
5.3 Iceman services hold the right to pull all our staffs at any time if they feel threatened or attacked or abused or unable to complete their job role effectively.
6. Our staff upon arrival to the venue will ask for the name given by client while filling the booking form. Hence why it is important to follow 2.3 point to avoid delays and conflicting information.
7. Equipment Hire
7.1 All equipment must be returned by the Hirer to Iceman Services Limited in the same condition that was supplied to the Hirer. Any catering equipment, crockery, cutlery, glassware or Iceman Bar returned by the Hirer to Iceman Services Limited in a damaged state, Hirer will be liable for a replacement charge which is currently 15% of the hire value of these items.
7.2 We offer a ‘slight damage waiver fee’ and ‘return dirty fee’ on applicable products. These are optional extras. Should you wish to benefit from one or both of these, simply ensure that the relevant box is ticked before proceeding. The current rates for these are 2.5% of the value of the equipment hire for the slight damage waiver fee, and 10% of the value of the equipment hire for the return dirty fee.
7.3 Deposits will be requested as security on equipment hired and will be used against any outstanding payments. Any balance due is refunded back to the original source of the funds on return of equipment in sound / clean condition.
8. Payments are required 2 weeks (14 days) in full before the event.
8.1 Deposit of 30% will be requested during the initial booking stage to secure the date and 70% 14 days before the event.
8.2 If service is been requested less than 14 days before the event, full payment will be required.
8.3 Deposit will hold the date, but full payment secures your booking. Until payment is made in full, booking is not secured.
8.4 All payment should be made directly to our business account; Cash payment are unacceptable and should not be offered to our staff except for monetary gifts See 3.4.
8.5 Should you require our staff to stay longer than expected, client will have to communicate that before the time and payment must be confirmed before our staff can be authorised to continue for the duration paid for.
8.6 Our staff will always go beyond expectations to ensure clients and guests satisfaction are met.
9. For every 5 waiters booked, a Team Leader must be included as he/she will be representing the management team.
9.1 Our rate for supervisor and team leaders are slightly higher and different from a team member
9.2 You are allowed to have your own floor manager. However, they’ll require to work together with our Supervisor/Team leader for the smooth running of the event.
10. Travel cost and transportation fare
10.1 Travelling outside London will incur additional charges. Any area Oyster card is not accepted or where travel costs to and from more than (£7 per staff) the daily travel cap
10.2 Depending on how far the venue is from the nearest station, the client will be required to pay for a cab to transport the staff to and from the venue
10.3 If the client is sorting out the transportation, the client must make sure the staff are not waiting no longer than 30 mins after their shift is over.
10.4 In an instance of delay caused by the client and staff missing their last train, client will have to pay for cab to transport the staff home or get them a B&B whichever is cheaper.
11. You will be liable if our staff are abandoned on site or are at risk whilst working at your event. Iceman Services do not take responsibility for these incidences and requests that you adhere to your obligated duties within this contract to ensure that our staff working in venues with such restrictions are kept safe and are able to get back home with very minimal disruptions.
12. Booking cancellations
12.1 All our clients have the right to cancel their booking at any stage
12.2 Cancelling a booking 30 days before the event will only incur 10% of the total cost for admin charge.
12.3 Cancelling a booking 14 days before the event will incur 25% charge
12.4 Cancelling a booking 7 days before the event will incur 50% charge
13. Invoice Agreement.
13.1 Once an agreement has been made between Iceman Services and the client, a detailed invoice will be sent out including the total cost.
13.2 Once the invoice has been agreed and signed, client has no right to challenge the total amount on the invoice in exemption of increase or decrease of the staffs
13.3 Upon the agreement, a non-refundable fee of £100 or more is required to hold the date and once full payment is made the date will be secured
13.4 The £100 deposit is not refundable, this is the 10% admin fee charge of the invoice total or whichever one is greater.
14.1Use of these sites is entirely at your own risk. In no event shall iceman services be liable to you, or to any third parties, for any damages you or a third-party may sustain due to your use or inability to use the sites or any materials. Iceman services shall not be liable for any direct, special, indirect, incidental, consequential, or punitive damages, including without limitation, lost revenues or lost profits, which may result from the use of, access to, or inability to use the sites or materials. Under no circumstances will the total liability of iceman services to you exceed the price paid for use of the sites. the sites and materials are provided “as is.” to the maximum extent permitted by law, iceman services does not warrant that the functions or protocols contained in the sites or any materials will meet any requirements or needs you may have, or that the sites or any materials will operate in an error free or uninterrupted manner, or that any defects or errors in the site or materials will be corrected, or that the software is compatible with any particular platform.
14.2 We have the right to use pictures from your events for promotional purposes. Proceeding on with our services means you accept these terms and conditions
15. Indemnification and Injunction
16. Cleaning Services
16.1 These terms and conditions represent a contract between Iceman services and the customer.
16.2 We act as a booking agency for self-employed Cleaners. Our contract with you is limited to provision of use of our website.
16.3 Both parties will ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and code of conduct.
16.4 You acknowledge that you use Cleaner at your own risk. You agree to provide a safe working environment for the Cleaner and to take appropriate precautions to supervise Housekeeper.
16.5 No variation or alteration of these Terms and conditions will be valid unless approved in writing by manager of the company.
17. Bookings & Quotations
17.1 All bookings are subjected to acceptance by us and will be confirmed by email and text message by the duty manager. Without an email confirmation, Reservation or Booking is not confirmed.
17.2 We reserve the right to amend the initial quotation, should the Customer’s original requirements changes.
17.3 A non-refundable deposit of 10% of the total service charge will be required prior to the start of the work
17.4 You agree that you will not seek to book any services from the Cleaner other than via our Website for the duration of this agreement and in the 3 months after termination of this agreement.
18. Chemical Supply
18.1 The Company provides all chemical cleaning supplies and agreed equipment required for the cleaning services.
18.2 The Customer must provide all the essential needs for the smooth cleaning of the premises e.g. Hot water and other equipment required but not in agreement.
19. Price and Payment
19.1 For private home cleaning, Payment must be made before the cleaner arrives to the address by either Bank transfer or card payment. For businesses and Offices, an invoice will be raised and must be paid within 7 days
19.2 We reserve the right to charge interest on unpaid invoice of more than 7 days at the rate of 5% each month plus £10 admin fee.
19.3 We also have the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate if any misleading or false information was used to obtain discounted cleaning services.
19.4 A promotional code, gift card or voucher may only be used by new customers. Offer can only be redeemed once per household and per customer.
19.5 It is at customers discretion to give tips as a gesture of goodwill, but it is not required. All cash tips given to the cleaner belongs to the cleaner
20. Booking cancellation
20.1 We reserve the right to cancel any Booking without notice or cause
20.2 If you violate any of our Terms, your contract with us will be terminated.
20.3 You may cancel or reschedule a booking 48 hours before the booking for free
20.4 For cancellations after 48 hours to the day of the booking, or the Cleaner couldn’t get access to the premises to clean without prior notice, you will be charged the full price of the booking.
20.5 There is an administration fee for cancellation equal to £50 or 20% of the cleaning service total (Depending on the cancellation period)